REFUND POLICY

Last updated: 12 September 2026

We want you to be happy with your Totes Babes order. This policy applies to purchases made through www.totesbabes.com.

Change of Mind

Please choose carefully, as we do not provide refunds or exchanges if you change your mind, order the wrong product or no longer want an item.

This does not affect your rights under the Consumer Guarantees Act 1993.

Faulty, Damaged or Incorrect Products

If your order arrives faulty, damaged, incorrect or significantly different from its description,
please contact us at hello@totesbabes.com.

Please include:

Your name and order number

A description of the problem

Photographs of the product and packaging, where possible

We will assess the issue and provide an appropriate repair, replacement or refund in accordance with New Zealand consumer law.

Please contact us before returning anything. We will provide return instructions and cover reasonable return costs where required by law.

Digital Products

Because digital products are supplied electronically, we do not provide refunds for change of mind after a file has been accessed or downloaded.

If a digital product is faulty, cannot be accessed or is materially different from its description, contact us so we can resolve the issue.

Digital products are for personal use only and must not be shared, copied or resold.

Cancelling an Order

We may be able to cancel and refund a physical-product order if it has not yet been processed or dispatched. We cannot guarantee cancellation after processing has begun.

Digital orders cannot normally be cancelled once access or download instructions have been supplied.

Sale Items

Sale and promotional products have the same protections under the Consumer Guarantees Act 1993 as full-priced products.

Refund Processing

Approved refunds will be returned to the original payment method. Please allow approximately 5–10 business days for the payment provider or bank to process the refund.

Your Consumer Rights

Nothing in this policy limits your rights under the Consumer Guarantees Act 1993, Fair Trading Act 1986 or any other applicable New Zealand consumer law.

Contact Us

For returns, refunds or order problems, contact:

Totes Babes NZ
hello@totesbabes.com